Home RMA Request Form
In order to return a Solwise product the following form should be completed. Please complete the form with as much detail as possible, lack of information may delay any repair or replacement. Once you have completed and submitted the form you will be provided an RMA number which must be written on the outside of your returns parcel.

Please be sure to properly secure the contents inside the package and use proper packaging materials to avoid damage during shipping. We would advise you use a shipping method/carrier that will give you a tracking number and uses appropriate insurance.
Returning for a refund: Whether your order is made via the website or by telephone you are covered under the Distance Selling Regulations laid out by the Office of Fair Trading. If you wish to cancel an order and return the goods you must confirm, in writing (this form is enough), to us within 7 working days from the day after that on which the goods are received. You must ensure that reasonable care is taken of the goods and that they are returned to us by some form of insured, signed for carrier at your expense. On receipt of the returned items, they will be checked and tested to determine that reasonable care has been taken (ie no writing on manuals or coffee stains on boxes) and then we shall refund you with the total amount of the original order less the carriage and any credit card surcharge. Your right to cancel is not extended to goods made to your specifications such as custom made cables. If returning items please ensure that they are packed in a secure box or bag to avoid a restocking charge (ie do not just tape up the sales box and put delivery labels on it!)

Please do not return goods without a valid RMA number.
If you did not buy your Solwise product directly from us, please contact your supplier.
  Contact Details  
Name Company Name (if applicable) Return Address
Solwise Account Code Account PostCode
Landline Telephone Number Extra Notes
Mobile Telephone Number
E-Mail Address
  RMA Details  
 
1 Stock Code Serial Number Reason for Return (If faulty, please give a comprehensive description of the fault)
Invoice Number (if available) Date of Purchase (if invoice number is unavailable)