In order to return a Solwise product the following form should be completed.
Please complete the form with as much detail as possible, lack of information
may delay any repair or replacement. Once you have completed and submitted the
form you will be provided an RMA number which must be written on the outside
of your returns parcel.
Please be sure to properly secure the contents inside the package and use
proper packaging materials to avoid damage during shipping. We would advise
you use a shipping method/carrier that will give you a tracking number and uses
|Returning for a refund:
Whether your order is made via the website or by telephone you are covered
under the Distance Selling Regulations laid out by the Office of Fair Trading.
If you wish to cancel an order and return the goods you must confirm, in writing (this form is enough),
to us within 7 working days from the day after that on which the goods are received.
You must ensure that reasonable care is taken of the goods and that they are
returned to us by some form of insured, signed for carrier at your expense. On
receipt of the returned items, they will be checked and tested to determine that
reasonable care has been taken (ie no writing on manuals or coffee stains on boxes) and then we shall
refund you with
the total amount of the original order less the carriage and any credit card surcharge.
Your right to cancel is not extended to goods made to your specifications such as
custom made cables. If returning items please ensure that they are packed in a secure
box or bag to avoid a restocking charge (ie do not just tape up the sales box and put
delivery labels on it!)
Please do not return goods without a valid RMA number.
If you did not buy your Solwise product directly from us, please contact your